Terms and Conditions

‍Welcome!

intogreat is your place to learn, grow, share and be inspired whilst making new friendships! We’re happy you’re here. These Terms and Conditions set forth our legal obligations to each other. They apply to your use of our services.

Effective: 1st September, 2023

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Table of contents:

• Who we are
• Age requirements
• What you can expect from us
• Accounts
• Acceptable use
• User contributions
• Other people’s content
• Third party services and content
• Sale of goods and services
• Free trial
• Payments
• Subscriptions
• Termination
• Cancellations/No Show Policy
• Shipping and delivery
• Effects of cancellation
• Refunds
• Returns
• Consumer Protection Law
• Links to other websites
• Limitation of liability
• Indemnity
• Services “as-is”
• Applicable law
• Dispute resolution
• Severability
• Changes
• Contact details
  

When we say, “we”, “us” or “our” we are referring to intogreat Ltd of Suite 6A, 10 Duke Street, Liverpool, L1 5AS, UK.

When we say “services” in these terms, we mean intogreat’s services, apps, websites, and other products.

When we say “you” or “your,” we mean you. If you’re accessing our services on behalf of a legal entity (like your employer), you agree that you have the authority to bind that entity to these terms, and “you” and “your” will refer to that entity.

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We also have a Privacy Policy, Community Guidelines and Coaching Policy that apply to your use of our services and are incorporated into these terms. You should read these policies, we’ve worked hard to make them simple and clear, and they contain important information about your use of our services. Together, these rules make intogreat possible, and they matter to us. If you believe others aren’t following them, please let us know: contact@intogreat.net

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These terms and conditions (the "Terms and Conditions") govern the use of www.intogreat.net and www.transform.intogreat.net (the "Site"). The Site is owned and operated by intogreat Ltd. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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Important Note: These terms and conditions contain a dispute resolution clause that impacts your rights about how to resolve disputes. Please read it carefully.
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Who we are

We provide learning and coaching services and products on the Site that support people living happier, healthier, less stressful lives. All content published and made available on our Site is the property of intogreat Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, training programmes, blogs, tools, practical advice, videos, audio files and anything that contributes to the composition of our Site. You may use this content as permitted by these terms, but we retain all intellectual property rights in our content.

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Age requirements

The minimum age to use our Site is 13 years old. By using this Site, users agree that they are over 13 years old. We do not assume any legal responsibility for false statements about age.

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What you can expect from us

We’re actively developing new features and products to improve intogreat. As part of these efforts, we may add or remove features, start offering new services or products, or stop offering old services and products. While we try to avoid disruptions, we cannot guarantee that there will not be an outage or change to the services and products. Your content may not be retrievable due to such outages or changes. We are not liable for any such outages or service and product changes.

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Accounts

To access the community and learning services on an ongoing basis, you will need to create an intogreat account. You can provide a username and password, and a way of contacting you (such as an email address and/or phone number). Our Privacy Policy discusses what information we collect and how we use this information in more detail.

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account. You agree to notify us immediately at support@intogreat.net if you believe your account has been compromised; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. If you get locked out of your account, we’ll need to contact you at the email or phone number associated with your account, and we may not be able to restore your intogreat account to you if you no longer have access to that email account or phone number. We may also assume that any communications we’ve received from your account or the associated contact information have been made by you.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions. You agree not to license, sell, or transfer your account without our prior written approval.

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Acceptable use

When using our Site and services, you must comply with these terms and all applicable laws, rules, and regulations, and you must only use the services for authorised and acceptable purposes. You must also adhere to our Community Guidelines, which contain more detailed rules about your content and behaviour when using intogreat. Fundamentally, as a user of our Site and services, do not do, try to do, or encourage or help others to do any of the following:

• Harass or mistreat other users of our Site;
• Do harm to yourself or others;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Hack into the account of another user of the Site;
• Act in any way that could be considered fraudulent; or
• Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

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User contributions

Users may post the following information on our Site:

• Text;
• Links;
• Photos;
• GIFs;
• Emoji;
• Videos;
• Articles;
• Documents;
• Public comments; and
• Other media.

You don’t have any obligation to add content to the Site. If you choose to add content to the Site, you are responsible for ensuring that you have the right to do so, that you have the right to grant the licenses in the terms, and that your content is lawful. We take no responsibility for any of your content, and we are not responsible for others’ use of your content. By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

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Your content is yours, but you give us a license to it when you use intogreat. Your content may be protected by certain intellectual property rights. We don’t own those. But by using our Site, you grant us a license, which is a form of permission, to do the following with your content, in accordance with applicable legal requirements, in connection with operating, developing, and improving our Site, services and products:

• Use, copy, store, distribute, and communicate your content in manners consistent with your use of the services. (For example, we can store and display your content.)
• Publish, publicly perform, or publicly display your content if you’ve chosen to make it visible to others. (For example, we can display your messages if you post them in public servers.)
• Monitor, modify, translate, and reformat your content. (For example, so we can resize an image you post to fit on a mobile device.)
• Sublicense your content, to allow our services to work as intended. (For example, we can store your content with our cloud service providers.)

This license is worldwide, non-exclusive (which means you can still license your content to others), royalty-free (which means there are no fees for this license), transferable, and perpetual.

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We reserve the right to block, remove, and/or permanently delete your content for any reason, including breach of these terms, our Community Guidelines, our Privacy Policy or any applicable law or regulation. We welcome feedback on our Site, services and products. By sending us feedback, you grant us a non-exclusive, perpetual, irrevocable, transferable license to use the feedback and ideas generated from the feedback without any restrictions, attribution, or compensation to you.

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Other people’s content

Our Site and services might also provide you with access to other people’s content. You may not use this content without that person’s consent, or as allowed by law. Other people’s content is theirs and doesn’t necessarily reflect intogreat’s own views.

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We don't endorse or verify the accuracy or reliability of content shared by our users. We work hard to try to make intogreat a safe, positive, and inclusive place, but cannot prevent you from encountering content that you may find objectionable or offensive. You agree we will not be liable for any harm caused by that content. You may report content that you think violates any of our policies. We have the right, but not the obligation, to review such reports and block or remove content at our discretion.

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Third party services and content

Our Site may offer goods and services from third parties and may also allow you to access third-party websites, features, apps, or other content. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site. We provide you access only as a convenience to you, and are not responsible for the content or services available from these websites or resources.

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Sale of goods and services

These Terms and Conditions govern the sale of goods and services available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. All our services will be paid for in full when they are ordered.

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These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

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We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

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Free trial

We offer a 7-day free trial for our life transformation platform that begins when users register for a new account. The free trial includes unlimited access to the online learning and community. At the end of your free trial, you will automatically be billed the rate attributable to the membership package you have selected. If you do not want to be billed, you will need to cancel your subscription before your free trial ends.

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Payments

We kindly request payment in advance for any services provided. In return for the fees payable by you (or by a third party on your behalf), we agree to provide the service as described in services and in accordance with the terms set out.

We accept the following payment methods on our Site:

• Credit Card;
• PayPal;
• Debit; and
• Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

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Membership

We offer three membership options to our life transformation platform. If you prefer flexibility, you can choose our monthly plan. Monthly payments are made in advance, ensuring uninterrupted access to our membership benefits. Alternatively, you can opt for our annual plan, which grants you one month free as a bonus. To get started risk-free, we provide a 7-day free trial that grants you full access to all our resources before committing to a membership.

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All membership plans automatically renew and you will be automatically billed until we receive notification that you want to cancel the membership plan.

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Termination

You’re free to stop using intogreat’s services at any time and for any reason. You have the right to cancel your membership order 7-days after placing it and will be entitled to a full refund if your cancellation request is received within this timeframe. Simply send an email to support@intogreat.net and include the email address associated with the intogreat account in your request.

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Following the initial 7-day period, these terms and conditions will apply. In the event of cancellation of a monthly membership plan, cancellation will be effective from the start of your next monthly billing cycle. With the annual membership, if you cancel your membership partway through the billing cycle, you cancellation will not be prorated and your membership will terminate at the end of your current billing cycle. During this time you will continue to have access to intogreat's services. To cancel your membership, please contact support@intogreat.net and include the email address associated with the intogreat account you wish to terminate.

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You can disable your account, which restricts the processing of your personal information as described in our Privacy Policy. Disabling your account does not terminate this agreement.

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Subject to applicable law, we reserve the right to suspend or terminate your account and/or your access to some or all of our services with or without notice, at our discretion, including if:

• You breach these terms, our policies, or additional terms that apply to specific products or services.
• We’re required to do so to comply with a legal requirement or court order.
• We reasonably believe termination is necessary to prevent harm to you, us, other users, or third parties.
• Your account has been inactive for more than two years.

However, we will give you advance notice if reasonable to do so or required by applicable law. You can appeal any enforcement action we take under these terms here:

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Cancellation/No Show Policy

Effective 1st September, 2023, any individual who fails to show or cancels their place at one of our workshops or events, and has not contacted our Customer Services team on support@intogreat.net, to let us know that they will not be attending the workshop or event, with at least 48 hours notice will be considered a no show and will not be eligible for a refund.

We understand that there may be times when an unforeseen emergency occurs and you may not be able to attend a workshop or event. If you should experience extenuating circumstances, please contact our Customer Services team on support@intogreat.net, who may be able to waive the no show fee.

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Please refer to the Coaching Terms and Conditions for our cancellation/no show policy relating to individual and group coaching sessions. ‍

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Shipping and delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Royal Mail standard delivery by post.
• DPS standard delivery by post.
• UPS standard delivery by post.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

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If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

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You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

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Right to cancel and receive reimbursement

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium;
• Will end 14 days from the date of purchase when you purchased a service;
• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at support@intogreat.net or by post at Suite 6A, 10 Duke Street Liverpool, L1 5AS, UK.

The right to cancel does not apply to:

• Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
• Custom or personalised goods;
• Goods that will deteriorate or expire rapidly;
• Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control;
• Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
• Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
• Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Return policy

If you wish to cancel your purchase and the goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit. Returns must be made by mail. To return a good by mail, pack your goods, go to your nearest post office and pay the necessary postage. Return to intogreat Ltd, Suite 6A, 10 Duke Street, Liverpool L1 5AS, UK.

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If the goods you returned are deemed by us to be in working order/undamaged, we will reimburse to you all payments we received from you in relation to the purchase of the goods, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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We will provide the reimbursement within 30 days after we receive back from you any goods supplied. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

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Refunds

Refund requests must be made within 14 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken;
• Good does not match description;
• Good is the wrong size;
• Purchaser changed their mind; or

• Good does not meet the purchaser's expectations.

Refunds do not apply to the following goods:

• Used items.
• Services already received/provided.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

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Links to other websites

Our Site may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

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Limitation of liability

intogreat Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

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Indemnity

If you are using the Site and services on behalf of a business or legal entity and not in an individual capacity then, except where prohibited by law, you agree to indemnify and hold harmless intogreat Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

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Services “as-is”

We work hard to offer great services, but there are certain aspects that we can’t guarantee. To the fullest extent permitted by law, intogreat Ltd makes no warranties, either expressed or implied about the services. The services are provided “as-is”. We also disclaim any implied warranties of merchantability fitness for a particular purpose, quiet enjoyment and non-infringement, and any warranties arising from the course of dealing or use of trade.

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This warranty does not affect any consumer rights you might have under applicable law, including the legal guarantee in certain places such as the United Kingdom and European Union that products and services must comply with this agreement and your rights in case of non-conformity of a product or service.

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Applicable law

These Terms and Conditions are governed by the laws of England.

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Dispute resolution

Most disputes can be resolved informally, so if you have an issue with the services, let’s consult with each other first. Before pursuing formal legal action, you agree to try to resolve a dispute with us informally by sending notice to support@intogreat.net

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If you reside in the European Union, you may also be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court.

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Subject to any exceptions specified in these Terms and Conditions, if you and intogreat Ltd are unable to resolve any dispute through informal discussion, then you and intogreat Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and intogreat Ltd. Notwithstanding any other provision in these Terms and Conditions, you and intogreat Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

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Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

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Changes

These Terms and Conditions may be amended and updated from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. If these changes materially affect your use of intogreat’s Site and services, or your legal rights, we will give you reasonable notice. If you continue to use our services after the changes have taken effect, it means that you agree to the changes. If you don’t agree, you must stop using our services.

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Contact details

Please contact us if you have any questions or concerns. Our contact details are as follows: +44(0)151 936 5425; support@intogreat.net at Suite 6A, 10 Duke Street Liverpool, L1 5AS, UK

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You can also contact us through the Contact Us form available on our Site.

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