Coaching
Terms and Conditions

‍Welcome!

Thank you for being here. These rules set forth our legal obligations to each other. They apply to your use of our coaching services.

Effective: 1st September, 2023

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Table of contents:

• No medical advice
• Referrals
• Services
• Fees
• Payments
• Cancellations & Refunds
• Termination
• Confidentiality
• Intellectual property rights
• Commitment
• No Show Policy
• Rescheduling
• Services “as-is”
• Applicable law
• Dispute resolution
• Severability
• Contact details
  

When we say, “we”, “us” or “our” we are referring to intogreat Ltd of Suite 6A, 10 Duke Street, Liverpool, L1 5AS, UK, and the coaches employed by us and who form part of our coach faculty.

When we say “services” in these terms, we mean coaching services; both individual and group coaching services. When we say “you” or “your,” we mean you. If you’re accessing our services on behalf of a legal entity (like your employer), you agree that you have the authority to bind that entity to these terms, and “you” and “your” will refer to that entity.

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We also have a Privacy Policy, Community Guidelines and Terms and Conditions that apply to your use of our services and are incorporated into these terms. You should read these policies, we’ve worked hard to make them simple and clear, and they contain important information about your use of our services.

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Together, these rules make intogreat Ltd possible, and they matter to us. If you believe others aren’t following them, please let us know: support@intogreat.net

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Important Note: These terms and conditions contain a dispute resolution clause that impacts your rights about how to resolve disputes. Please read it carefully.

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No medical advice

‍Nothing provided to you through the services constitutes therapy or medical advice. There is no doctor-patient relationship or therapist-patient relationship created in connection with the services.  

Our services are not a substitute for the advice of a medical professional and any information provided through the services cannot be relied upon when making medical decisions. If you require medical advice you should consult with a medical professional.

Referrals

There may be occasions when we may recommend that you seek an alternative therapy or intervention more suited to your current needs. In this event, we will fully discuss the reasons for the recommendation with you. It is your sole responsibility to decide whether to follow the recommendation and we do not accept any liability for the outcome of any decisions you choose to make.

Services

Any order which you place with us via our Site are subject to these terms and constitutes an offer by you to purchase a place on the relevant group coaching programme or to purchase an individual coaching package.

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We require that you provide an emergency contact name and telephone number, to be used only in the event of an emergency.

Fees

We kindly request payment in advance for any services provided. Discounts may be available for bulk purchases and are subject to negotiation with us, prior to placing your order. For some coaching packages, there may be the option to buy-now-pay later. Payment of our fees indicates your agreement to these terms and conditions.

In return for the fees payable by you (or by a third party on your behalf), we agree to provide the service as described in services and in accordance with the terms set out.
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Payments

We accept the following payment methods for our services:

• Credit Card;
• PayPal;
• Mastercard;
• Visa Debit; and
• Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these terms, we reserve the right to cancel or reverse your transaction.

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Cancellations &  Refunds

You’re free to stop using our services at any time and for any reason. In the event of cancellation of a coaching package, cancellation will be effective from the start of the next month following receipt of your cancellation request. Any monies owed to us at the time of cancellation will become due immediately. If there is outstanding monies on your account, you will receive a prorated refund for any remaining, unused services within your coaching package. To cancel your services, please contact support@intogreat.net. We will provide any refund owed within 30 days after the day we were informed of your decision to cancel your services. We will make the refund using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of this payment.

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This cancellation policy does not apply to services that have already been supplied to you. If you have purchased our services using a buy-now-pay-later option, the refund policy will vary in that intogreat Ltd will liaise with the relevant third party provider whose responsibility it will be to refund any outstanding monies. Please refer to the relevant third party's terms and conditions prior to purchasing our services.

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Termination

By exception we may be unable to provide further services or support to you and may be required to terminate any coaching contract with you early. Where necessary we may refer you to other professionals. In such a circumstance, you will be given reasonable notice of termination by us where practicable and refunded any advance payments made for coaching or other services not yet provided.

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Confidentiality

We respect your privacy and will seek written permission from you before disclosing that you are a client to any third party. Personal or business information supplied to us by you in individual or group coaching sessions will be treated as confidential. No information will be disclosed to a third party without your prior permission, except where required by law. All written or documented information will be securely stored and kept for that purpose it was provided in line with the UK Data Act 2018.

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Intellectual Property Rights

‍We have spent considerable time and costs in the development of our coaching programmes and all the information which we, our employees, agents or subcontractors provide in relation to our services and in the materials, including but not limited to information provided orally, in writing or electronic form and/or delivered in lectures, seminars, discussions, coaching and training sessions (the Materials). You acknowledge and agree that such information and Materials may be confidential in nature and contain valuable trade secrets, technical and commercial know-how, specifications, inventions, processes and initiatives. You shall not make or permit the making of any copies, reproductions, recordings, interpretations or analysis of the Materials and where you are a company, you are required to restrict disclosure of any confidential information relating to the Materials to your employees, agents or subcontractors unless we provide express permission to do so. You shall ensure that any such employees, agents or subcontractors are subject to these obligations of confidentiality and the obligations prohibiting the reproduction of materials corresponding to those which bind you.

All Intellectual Property Rights (defined below) in or arising out of or in connection with the services and in the Materials shall be owned by us and nothing in these terms shall grant you any Intellectual Property Rights.

For the purposes of these terms, Intellectual Property Rights means all patents, rights to inventions, utility models, copyright and related rights, trade-marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.‍

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Commitment

You are purchasing our services because you want to make changes in your life. These changes will sometimes happen fast and sometimes not. We will seek to enable you to set and achieve goals that will help to bring about your desired outcomes. You have sole responsibility for any decisions you may make following coaching with us.

The duration and timing of sessions will be confirmed within the services. We will begin and end our sessions on time, in honour of our commitment to one another. In a situation where you arrive late, a coaching session or group coaching session will continue to finish at the prearranged time. If the coach arrives late to any coaching session or meeting we will use reasonable endeavours to make up any lost time.

We accept no liability for your actions. We have no liability for any loss incurred by you, whether financial or otherwise, following commencement of coaching or any form of service, or for any perceived failure by you, whether justified or otherwise, to achieve a material improvement in quality of life or business improvement to achieve your desired outcomes or goals.

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No Show Policy

When you schedule a one-on-one coaching session with us, we set aside enough time to provide you with the highest quality coaching. Should you need to cancel or reschedule your appointment, we ask that you give us at least 48 hours notice prior to your scheduled appointment.  This gives us enough time to schedule other clients who may be waiting for a coaching appointment.

Please see our cancellation/no show policy below:

1. Effective 1st September, 2023, any client who fails to show or cancels an appointment and has not contacted the relevant coach with at least 48 hours notice will be considered a no show and charged the full price of the session.
2. Any client who fails to show or cancels an appointment and has not contacted the relevant coach with at least 48 hours notice, three consecutive times, will be prohibited from booking any further coaching appointments.

We understand that there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances, please contact our Customer Services team on support@intogreat.net, who may be able to waive the no show fee.

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Rescheduling

‍Rescheduling an appointment is easy with advance notice. If you have an emergency, we’ll work around it. Missing an appointment without notice is considered a paid appointment.

1. In the event that you should wish to rearrange a coaching session, meeting, or any form of service, at least 48 hours’ notice is required to carry forward the unused session or service free of any additional charge. Where less that 48 hours’ notice is given the unused session or service will be forfeited.
2. In exceptional circumstances, your coach may need to rearrange a session. In these circumstances we will use reasonable endeavours to provide a mutually satisfactory alternative appointment with you.

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Applicable law

‍These terms are governed by the laws of England.

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Dispute resolution

‍Most disputes can be resolved informally, so if you have an issue with the services, let’s consult with each other first. Before pursuing formal legal action, you agree to try to resolve a dispute with us informally by sending notice to support@intogreat.net

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If you reside in the European Union, you may also be entitled to submit your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform. ODR allows EU consumers to resolve disputes related to the online purchases of goods and services without going to court.

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Subject to any exceptions specified in these terms, if you and intogreat Ltd are unable to resolve any dispute through informal discussion, then you and intogreat Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and intogreat Ltd. Notwithstanding any other provision in these terms, you and intogreat Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

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Severability

‍If at any time any of the provisions set forth in these terms are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these terms. All other provisions will not be affected by the removal and the rest of these terms will still be considered valid.

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Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: +44(0)151 936 5425; support@intogreat.net at Suite 6A, 10 Duke Street Liverpool, L1 5AS, UK

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